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Frequently asked Questions and Answers

What's data format and how it works?

Can I sort the data by City, Zip code or Phone number?

How accurate are your database?

Can I get free update?

Can I order the MS Access file alone? 

Can I get a discount if I buy a bulk of copies?

Can you confirm if a specified category (industry) included in the database?

Can you confirm if this specified company included in the database?

How can I do to avoid duplicate payment for the standard format, since I already purchased the standard format and I want to buy the MS Access file too?

For payment questions, please check this article. For general guide of this store, please click here. To track your orders, please click here.

What this data format and how it works?

Most databases released by Infot and its associates are in a proprietary format (TBB) and you need the Infot Directory Manager (free) to open them. You can download a demo package from our website to see how the software works.

You cannot access the database with other programs but the Infot Directory Manager let your browse the database by category, search by keywords and copy, paste selected data into other applications such as MS Excel.

If you want access the whole database directly with your own program, you need the raw data that is provided in MS Access format for extra charges. Not all database are available in this format and some of them are available to standard format users (purchased together or upgrade later). Check each productís page to see if the raw data option is available or if you can purchase the raw data only. 

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Can I sort the data by City, Zip code or Phone number?


The standard format (TBB) support searching by keywords only and you can search by words in business names or categories.

If you want to search, sort or export data by zip code, phone number or other criteria, you need purchase the raw data in MDB format and use MS Access or other database applications to build your own queries. 

If you purchase the raw data only version and you want to sort the data by categories, you may need do some join queries. The relationship diagram is included and you can check your database applications manual for more information.

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I already purchased the standard format and I want to buy the MS Access file too, How can I do to avoid duplicate payment for the standard format? 

You just go head order the new copy with Raw data included and we will send you the new copy and refund the part of the standard format. You won't be charged for the standard format again. To get this refund, you need:
a) Holding a proof (the number of an order placed in Infotdata.com/intbit.com within 3 months. or a reference letter from the agent from whom you bought the standard format to you)
b) Using the same email address 
c) Ship to the same address

The refund will be completed in 5 days as "credit" or even an adjusted charge. If the charge are adjusted, you will see only one entry in your credit card bill.

If you pay by check, draft, bank wire, paypal, money transfer, you can adjust the payment yourself. 

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How accurate are your database?

This store only carries database products sourced from well-known providers with the latest data available. We will remove a database from our list if it is too old and no update is available. 

However, information inside any business database can not be 100% correct or 100% update due to its nature. Business moves every day, telephone number changes, company opens and closes, and there is always a "period" before a database get updated to reflected the most possible changes. This period is usually one year or more. For databases maintained by Infot, we try our best to release updates every 6 months. Some information, such as email addresses, are changed rapidly and please do not expect too high "accurate rate". 

For countries (areas) under fast development,  such as China, the "gap" between released databases and facts may be significantly bigger than those in well developed countries, such as United States. 

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Can I get free update?

Yes if there is a new version (same edition) released in 90 days since your purchase date. You need check our website to see if there is a new release and write us to request such a free update. Usually you need pay the shipping & handling for the updated copy. 

For new release after 90 days, you can pay a small update fee (usually 30%-50%, depends how old your product is) to get the new one. To get such a discount, you need write us for a confirmation.

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Can I order the MS Access file alone? 

Yes but it won't save you a bulk. The price of the MS Access file shown on website is only valid when it sold together with the standard format. When it is sold alone, the price will vary and usually, you pay the same price to get it alone or get it together with the standard format.

So if you want to order the MS Access file without the standard format, you just order the one with "raw data" option and notice us to "exclude" the standard format. There is no refund or discount.

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Can I get a discount if I buy a bulk of copies?

Yes. You can get a discount if you purchase more than 5 copies of any products or 2 same copies of any one product. The discount will be offered after we receive the order and applied as refund or credit. You can write us to request such a discount before or after the order placed. 

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Can you confirm if a specified category (industry) included in the database?

Sorry, No. Due to the large number of requests, we are unable to verify this kind of information for each request. However, you can follow the "check category online" link on the product's page to see if you can find the category there. Since the online check shows only some major categories, there is not a definite NO even you failed to find any result there. Some very specified categories may be omitted by the online checker. 

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Can you confirm if this specified company included in the database?

No. We are unable to verify this kind of information for you due to the limited resources. Purchasing a database for one or few records is not recommended. Even we confirm the existing of a specified company in our database, the record can be changed or removed when we finally deliver the database.


Other questions?

Please contact us using the contact form where you can also find our phone numbers, office locations.


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